Psychedelic Salad Records ships vinyl releases and merchandise to customers in Australia and around the world. Vinyl orders are fulfilled from Australia or Europe, depending on stock availability, while merchandise is produced and shipped through our print-on-demand partner, Printful.

Below you’ll find information about shipping, delivery, international customs charges and returns. If you have any questions, please get in touch via our Contact page.

Shipping Locations

Vinyl orders are shipped from either Australia or Europe, depending on the availability of individual releases.

The current shipping location for each release is displayed on its product page. Some titles may be available in both locations, while others may only be available in one.

Please check the product description before placing your order to confirm where your chosen release will be shipped from.

Merchandise Orders

Merchandise is produced, packed and shipped through our print-on-demand and fulfilment partners.

Our fulfilment partners operate a network of production facilities around the world. Orders are generally routed to a facility close to the delivery address, depending on product availability, printing requirements and fulfilment capacity.

Merchandise may therefore be produced and shipped from Australia, Europe, North America or elsewhere. The fulfilment location is selected by our partners and cannot be guaranteed in advance.

Merchandise orders may arrive separately from vinyl orders, even when purchased together. Depending on the production and shipping location, international merchandise orders may also be subject to import taxes, customs duties or handling fees.

Shipping Costs & Delivery

Shipping costs and available delivery options are calculated at checkout based on your delivery address and the items in your order.

All vinyl records are carefully packaged to help protect them during transit. Delivery times vary depending on the destination, shipping service and any customs processing. Postal delivery estimates are indicative only and are not guaranteed.

Please ensure your delivery address and contact details are correct when placing an order, as incorrect or incomplete information may cause delivery issues.

International Orders & Customs Charges

International orders may be subject to additional import charges upon arrival in the destination country. Depending on the destination, these may include:

• Import VAT or other applicable sales taxes.
• Customs duties or tariffs.
• Postal handling, customs clearance or processing fees.

These charges are determined by the relevant customs authorities and postal services. They are not included in the product or shipping prices paid to Psychedelic Salad Records and are generally the responsibility of the recipient.

European Union (EU) orders

Orders shipped to EU countries from outside the EU may be subject to additional import VAT, customs duties and handling fees. These charges are payable by the recipient and may need to be paid before the parcel is delivered or collected.

Psychedelic Salad Records does not collect these charges at checkout. Please familiarise yourself with your country’s import regulations and potential additional charges before placing an order.

Damaged or Missing Orders

If your order arrives damaged, please contact us as soon as possible with your order number, a description of the damage and photographs of the packaging and affected items.

If your order hasn’t arrived within the expected delivery timeframe, please get in touch so we can look into it.

We’ll assess each situation and work with you to resolve any issues in accordance with applicable consumer protection laws.

Returns & Refunds

If you have a problem with an order, please contact us in the first instance so we can discuss the best way to resolve it.

Faulty, damaged or incorrectly supplied items

If an item arrives faulty, damaged or different from what you ordered, please contact us with your order details and any relevant photographs.

We’ll assess the issue and arrange an appropriate remedy in accordance with your rights under Australian Consumer Law and any other applicable consumer protection laws.

Change-of-mind returns

We do not generally accept returns for change of mind, including where a customer has simply changed their mind about a purchase or ordered the wrong item.

Please check product descriptions, variants and shipping information carefully before completing your order. If you have any questions about a release before purchasing, feel free to get in touch.

B-stock and seconds

Some releases may occasionally be offered as B-stock or seconds, with known cosmetic imperfections or other disclosed issues. These will be outlined in the relevant product description, so please read the details carefully before purchasing.

The sale of B-stock or seconds does not affect your rights under Australian Consumer Law in relation to faults or issues beyond those specifically disclosed.

Contact

For questions about shipping, an existing order or a potential return, please get in touch via our Contact page.

Thanks for supporting independent music and Psychedelic Salad Records.